Resources Case Studies Insights. The roll-out of Hornbill was very smooth — the simplicity of the product means very little training is needed. During my time working with Hornbill my experience has been incredibly positive. By continuing to use this website, you are giving consent to cookies being used. I would say that our biggest success was that from the date we started the day trial, to the date we went live, was only 9 weeks. Used by passionate people every day. We have been able to establish a digital workplace in so many areas.
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June Learn how and when to remove this template message. After seeing the product, everyone was on-board. Get It On ThemeForest! Previously, around ten IT staff supportworkks meet in a stuffy room for 90 minutes every week, discussing planned changes. View features Take a look at what our produces have to offer. Each SLA incorporates a "response time" and "fix time" related to the call. Views Read Edit View history. We loved the simplicity of the User Interface, the innovative Progressive Capture function, and the ready-to-use functionality delivered right out-of-the-box.
Compare products Find a solution that suits your business needs. We have been able to establish a digital workplace in so many areas. Blue denotes a call that no one currently has responsibility for; that it has not been "assigned" to or "accepted" by an analyst. This has been one of the most straight forward implementations of a Service Management and Business Process Platform I have ever been involved with.
Archived from the original on Supportworks provides an integrated knowledge base application, e-mail integration through a shared mailbox, and the ability to populate a database of customers from external sources such as directory services using LDAPquery results from external databases, CSV files and Excel documents.
Get your team up and running quickly with our user-friendly design and intuitive features.
From Wikipedia, the free encyclopedia. It has saved 10 or 11 people 2 hours each, a week! Jul 25, at 1: Eupportworks continuing to use this website, you are giving consent to cookies being used.
My first impression of Hornbill Service Manager was that it was very modern and designed with the user in mind. Hornbill Service Manager has opened up a whole new world for us.
Supportworks Client by Hornbill - Should I Remove It?
Have IT your way SaaS or on-premise? By continuing to use this website, you are giving consent to cookies being used.
Cliwnt a customer creates a call through the self-service portal an email is generated with a reference number for the customer. Get your Smart Guide. Windows client or web client — chose either or both.
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You see that it has been developed by people who understand IT service management. I can talk about how much easier Hornbill has made my life, is significant.
Red is reserved for calls that are "off hold" or that require urgent attention. They are always there to help and focussed on showing us exactly how Service Manager would benefit us, instead of just selling it.
Business software Help desk software Bug and issue tracking software. Community Portal Forum Support. Which Service Desk will best suit your unique requirements? With Hornbill this is all done for us, in the background.
If anyone is thinking about moving to Service Manager, do it!
I found Hornbill very easy to deal with.
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